Stakeholder Management
Importance and Mission
- PTTEP is committed to Stakeholder Management, encompassing individuals, agencies and organizations who affect and/or could be affected by an organization's activities, also who are interested in or relevant to the Company's operations.
- Clear identification of stakeholder paves way for clear roles and responsibilities of related parties to drive the stakeholder management implementation, including establish an engagement plan to meet the expectations of stakeholders and the Company's objectives.
Goals
- To appropriately manage stakeholder expectation
- To gain stakeholders’ trust and good relationship with stakeholder. PTTEP defines 5 levels of stakeholder engagement and targets at the highest 2 levels, which are Support and Advocacy, as appropriate for stakeholders in each group.
Stakeholder Management
Effective stakeholder management is crucial as it mitigates risks and creates opportunities by fostering relationships through appropriate management practices to meet the organization's goals. Recognizing this importance, PTTEP has developed a corporate stakeholder management strategy and targets of engagement level, along with the guidelines for stakeholder management. These are intended to serve as a framework for all departments to set up engagement plan and activities to enhance good relationships with stakeholders effectively.
PTTEP has outlined 3 main strategies for stakeholder management:
- Trust - Build awareness, understanding, and confidence among stakeholders regarding the company's operations.
- Synergy - Integrate networking organizations and enhance the engagement process effectively.
- Commitment - Enhance stakeholders’ commitment to drive organizational goals.
Additionally, PTTEP has established 4 main steps for stakeholder management:
- Stakeholder Identification - Identify stakeholders relevant to the Company's operations.
- Stakeholder Prioritization - Rank stakeholders by their importance to the Company.
- Stakeholder Engagement - Develop plans or activities that meet stakeholders' expectations and the Company's objectives.
- Monitoring and Evaluation - Track and assess performance to ensure alignment with objectives.
PTTEP has organized activities to engage all key stakeholders relevant to the Company's operations, for clarity in management, communications, cooperation, collaboration, and reciprocal supports.
PTTEP categorized stakeholders into 8 main groups which comprise of; 1) Government Agencies and Regulators 2) Suppliers and Contractors 3) Customers 4) Employees and Directors 5) Shareholders and Financial Institutions 6) Business Partners and Joint Ventures 7) Communities and Society and 8) Media
Issue and Stakeholder Management
One of key success factors for PTTEP to be a sustainable company is to build and strengthen relationships with stakeholders, while mitigating the operational impacts on community and the environment. PTTEP has therefore developed the Issue and Stakeholder Management System (ISMS) as a standardized tool to evaluate social risks for both domestic and international operations. It is a proactive system with a guideline on how to analyze, plan, evaluate, and monitor social impacts. With emphasis on social risk analysis, ISMS demonstrates that social risks can be mitigated by controlling operational impacts on community, initiating or amending existing social programs as appropriate, as well as properly treating stakeholders.
The ISMS framework covers four key processes
Define
Analyze
Execute
Evaluate
ISMS is applied throughout project lifecycle from exploration and production to decommissioning. Since 2015, PTTEP has demanded all operating sites operated by PTTEP worldwide review and conduct social risks assessment through ISMS Report Online System annually, including report the progress of activities on a monthly basis.
Stakeholder Engagement Activities
Stakeholder engagement activities are two–way communication channels that provide the Company an opportunity to hear opinions, concerns, and expectations and to communicate the Company's perspectives and ideas. Furthermore, the company enable affected communities to express their views on operational and project risks, cultural heritage preservation and other environmental and social impacts and mitigation measures. Stakeholders' issues will be considered, to improve the operational efficiency.
Stakeholder Engagement and Expectation
PTTEP conducts an annual stakeholder inclusiveness survey on the Company's sustainability issues through interviews and questionnaires. The issues obtained from the stakeholder engagement are a crucial input in PTTEP’s materiality assessment process, including prioritizing material issues to improve business strategy as well as the efficiency of our business operations according to the Company’s objectives. The Company’s 2023 material topics can be accessed on PTTEP website, Sustainability Framework and Long-term Target section.
To effectively manage PTTEP stakeholders, engagement approaches are specifically defined (but not limited to) for each stakeholder group.
| Stakeholder | Engagement Approach |
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1. Government Agencies and Regulators |
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2. Suppliers and Contractors |
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3. Customers |
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4. Employees and Directors |
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5. Shareholders and Financial Institutions |
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6. Business Partners and Joint Ventures |
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7. Communities and Society |
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8. Media |
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Stakeholder Complaint Management
Grievance Mechanisms
PTTEP has established various channels for receiving complaints in accordance with company regulations, ensuring protection for the PTTEP Group and facilitating all stakeholder groups. The formal channels include:
- 1 “Whistleblowing System” on company website ( https://whistleblower.pttep.com/EN/InternetReportingForm.aspx)
- 2 “Contact Us” on company website ( https://www.pttep.com/en/ContactUs.aspx)
- 3 Direct company telephone number at +66 (0) 2537-4000
- 4 Email: cghotline@pttep.com
- 5 Letter to the company's address
The company has established a system for receiving and monitoring community grievances. Community members can directly report grievances or issues to a company officer in the operating area. These grievances are recorded and tracked through the Grievance and Issue Monitoring System to ensure appropriate handling. Additionally, the company has designated the Human Resources division as the primary unit responsible for receiving and addressing employee grievances, following transparent, fair, and verifiable procedures in accordance with PTTEP's human resource management policy.
For more information, please visit Grievance and Issue Handling Guideline
Social Impact Management
Uplifting a sense of responsible operations under international safety standards and commitment towards sustainable and mutual growth, PTTEP conducts a comprehensive risk and social impact assessment for all levels of operations. This is done in order to determine safety measures; reduce/eliminate risks and/or impacts that may occur in the line of work; identify stakeholders that may be affected directly or indirectly by the operations; formulate communications plan with stakeholders; and prepare project communication brochures containing information on possible impacts, mitigation measures and channels for inquiries, complaints, community concerns and suggestions. Any complaints, concerns, or suggestions will be used improve actions and business plans, to minimize impacts on community and stakeholders.
In the event that a stakeholder was bothered and/or suffered losses from the Company's operations, the stakeholder/the affected person can file a complaint directly to the staff of the Company and/or contractors through the channels specified in the project communication brochure. Upon receiving the complaint, PTTEP will contact relevant unit to make an on–site investigation, evaluate the impact/loss and devise a plan to eliminate, mitigate and compensate the loss (if any). Then, the Company will inform the complainant and relevant parties of the action plans and seek their acknowledgement of the solution/mitigation plan and compensation (if any). Action plans will then be implemented immediately as specified in Stakeholder Management Guideline.
Relocation
Petroleum exploration and production activities sometimes require access to public or private properties. Gaining the access often leads to the relocation of dwelling or places to make a living and stakeholders have to witness loss of assets, housing, or sources of income.
In gaining the access, PTTEP aims to receive the full consent of landlords or land users rather than through law enforcement. Therefore, PTTEP commits to disclose the displacement eligibility and entitlements as early as possible in project planning. Additionally, PTTEP Involuntary Resettlement Guideline (shown below) has been developed as a guideline for the implementation of key activities to minimize the acquisition of land resulting in physical or economic displacement, the impacts of relocation and maintain relationship with stakeholders. PTTEP has so far never forced the relocation of any community.
For more information, please visit Involuntary Resettlement Guideline
Preservation of Culture and Respect the Rights of Indigenous Peoples
Committed to sustainably growing along with community and society, PTTEP respects rights, equality, and ethnic diversity in all operating areas. In all operational procedures, PTTEP has identified stakeholders involved with the operations and/or project implementation, taking into account the impacts on community and indigenous peoples' ways of life, beliefs, cultures, and traditions. Stakeholder identification helps in communication planning and the process to build understanding, educate, support and/or foster acceptance. The process entails communications with stakeholders; and the preparation of project communication brochures in easy–to–understand local languages which contain possible impacts from the project and/or prevention/mitigation measures, as well as channels for inquiry and/or complaint or community concerns and suggestions. All concerns and suggestions are used to improve measures and/or project implementation plans, to minimize impacts on the ways of life of stakeholders, community and indigenous peoples.
In the event that an individual of an Indigenous Peoples group was bothered and/or suffered losses from the Company's operations, the individual/Indigenous Peoples group can file a complaint directly to the staff of the Company and/or contractors through the channels specified in the project communication brochure. Upon receiving the complaint, PTTEP will contact relevant unit to make an on–site investigation, evaluate the impact/loss and devise a plan to eliminate/mitigate/compensate the loss (if any). Then, the Company will inform the complainant and relevant parties of the action plans and seek their acknowledgement of the solution/mitigation plan and compensation (if any). Action plans will then be implemented immediately as specified in Stakeholder Management Guideline.